Frequently Asked Questions

  •   When is your Shop open?   We are open 7 days a week from 1st April to End of October from 11.00am - 4.30pm outside these times call the Studio on 01237 432153 to check if we are open
  •   Can I collect my order?    
    • Yes if you  order online and select Click and Collect at HQ we will contact you by email to let you know when it is ready to collect.  Our collection times are Monday - Friday 9.30 - 4.30
  •  Do you offer free samples to try your soap?
    • We get thousands of requests for free samples and as a small business this is not possible.  You can order guest soap sizes in all our scents and each order over £10 receives a free soap sample.  You can also sign up for our Newsletter to receive advanced notice of our special 1kg soap ends sale where you receive a random mix of 1kg of soap offcuts for £15
  •  How do I become a Stockist?
    • Please fill in our stockist request form with details of what type of business you have and where you are based and we will get back to you
  • Can we visit your HQ in Clovelly?
    • Our HQ is not open to the public at this time,  our team are always very busy making stock and preparing orders and for health and safety reasons we cannot have members of the public coming in to our workspace.  You can of course visit our shop in Clovelly when it is open.
  • Do you offer soap and candle making courses?
    • Yes we have reopened our studio Rowan Tree Studio and are offering all our previous soap and candle courses as well as Business Soap and Candle courses
  • Do you offer Private Label?
    • Yes are able to offer private label soap, candles and skincare as well as develop bespoke products for you - please see our private label page
  • I would like to change to Soap Shampoo, can you offer me advice on this?
    • Transitioning from detergent based shampoo to soap based shampoo can take some time please see our blog post about Shampoo bars and how to  get the best from them
  • My Deodorant has melted and is very oily, what can I do?
    • Our deodorant is very sensitive to temperature changes due to the Coconut oil which is an integral part of the recipe.  If it melts and separates you can stir it up well and pop in the fridge for half an hr and it will be back to normal
  • I have had a reaction to the deodorant what can you do? 
    • Natural Deodorants often contain Bicarbonate of Soda which is a fantastic odour neutraliser, it is however for a small minority of people an irritant.  If you experience an allergic reaction to any product discontinue use immediately and do not use again.  It may mean that Bicarb based deodorants are not suitable for your skin.    For full details of our deodorants and how to use them see our blog post